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The Matrix Hotel Services Management package includes any or all of the services listed below, structured to meet any clients individual requirements.

  • Provision of high quality, professional and educated crew.
  • Guest services management.
  • Guest entertainment management.
  • Food and beverage services.
  • Restaurant management including menu planning.
  • Formal training and appraisal of Hotel Services crew including Chefs.
  • Housekeeping, including sanitation and hygiene.
  • Provision and maintenance of all required guest service equipment.
  • Strict implementation of quality and HAACP processes and procedures.
  • Monitoring and analysis of on-board revenues.
  • Effect budgeting, cost control, comparison and analysis. Formulation of cost reduction strategies across a clients hotel services operations.
  • Dedicated customer services and special needs awareness training for hotel services personnel.